Warranty Policy

1. Warranty Coverage Period

Momcozy Singapore (J&E Baby & Mothercare Pte Ltd) provides a 12-month (1-year) limited warranty on the Pump Motor (Hub), covering any defects in materials or workmanship. This period begins from your original date of purchase.

To ensure your warranty is valid, please retain your proof of purchase and complete your warranty registration.

2. Scope of Coverage

This warranty protects against manufacturing defects in the electronic motor mechanism and battery, provided the product is used as intended and in accordance with the user manual.

Should a defect occur during the warranty period, we will—at our discretion—either repair or replace the unit.

3. Warranty Exclusions

To maintain the highest standards of hygiene and safety, our warranty does not cover the following:

• Consumable Components: Wear-and-tear items—including silicone flanges, duckbill valves, diaphragms, and milk collectors—are excluded from coverage.
• Liquid Damage: Any damage resulting from moisture or liquid entering the motor unit.
• Improper Use: Damage caused by accidental drops, the use of incompatible charging adapters, or failure to follow the provided cleaning and maintenance instructions.
• Unauthorized Purchases: Products purchased through unofficial third-party sellers or unauthorized channels.
• Proof of Purchase: Any claims submitted without a valid receipt or proof of purchase.

4. How to Claim

If you experience any issues with your device, please contact our support team and provide your proof of purchase along with a video description of the problem. Please note that attempting to open or repair the motor unit yourself will void the warranty.