How can we help?

Find answers to the most common questions about Momcozy Singapore.

Orders & Shipping

Do you ship internationally?

Currently, this website (momcozysg.com) is dedicated to serving customers in Singapore only. For international orders, please visit the main Momcozy global website.

How long does delivery take?

We aim to process all orders within 24 hours. Once shipped, standard local delivery usually takes 1 to 3 working days depending on the courier service.

Warranty & Returns

Is there a warranty on breast pumps?

Yes! As the authorised distributor, J&E Baby & Mothercare Pte Ltd provides a local warranty for Momcozy electric breast pumps. Please retain your proof of purchase to claim warranty support.

What is your return policy?

Due to hygiene reasons and the nature of intimate products (breast pumps and accessories), we cannot accept returns if the packaging seal has been opened or the product has been used, unless the item is defective upon arrival.

Customer Support

How can I verify if my product is authentic?

To ensure you receive authentic products and valid warranty support, please purchase only from Authorised Distributor Singapore (J&E Baby & Mothercare Pte Ltd) via this website or our official partner stores.